Is it just me or do you all people think that the live support is a joke and that the company or whoever hold wonderland online (english version) sucks. I mean you never get good information from the live support and they always tell you to check the website and not only that, this crazy discount has been on for a too long time. and each day they say a huge discount only 28th of spetember and then 2 days later a huge discount ONLY 30th of september.
I am getting pretty tired of the people on the chat. =P

While I'd hate to respond to something like this, I'd like to point out a couple things :

1) Live support exists for problems that IGG causes itself or for when you have 100% evidence that something went wrong(screenshots and all) and even then they tend to be difficult to deal with, since most problems are user error(Aside from scamming and all that) its MUCH easier to just find solutions to your problems yourself mainly by searching here for a solution or asking someone

2) Their discounts are their crappy business sense, its like yellowdot at a clothing store, things are ALWAYS "On discount" to make you believe you should buy them while you can, when in reality most things will stay on discount(at least frequently) so you generally don't have to worry about it if your patient.

3) Their live support I believe might be in a foreign area with english as a secondary language, Its not that they don't want to help you, It just tends to be difficult for them to, be patient and most of the time you can get help, if you start off on them with an angry rant its likely you won't get anywhere.

4) Them spamming their sales in chat is what happens on MOST if not all Free to Play games, its how they pay for server costs, pay their staff all that good stuff, if ya don't like it I suggest something you pay for monthly with no cash shop(not to be mean or anything)

Anyway hope that made you understand a few things better. IGG is actually one of the better mass F2P MMO companies to be honest, I've seen LOTS worse.

Well I do understand what you meanbut I never rant or get angry at the support people but it is just so annoying when you get exactly the same answer again and again and again but still nothing happens or changes. =P

Personaly i can say i have never liked them but they are just doig their jobs. Some don't even speak english and still they take their time to try and help how they are TRAINED to help. You would not want someone coming to your work and say you are not doing your job right just because its not to to their satisfaction, would you? After all it was how you were trained to do along with maybe a bit of your own knowledge, you do what needs to be done to get the job done.

They are there solely for the sake of answering problems you can prove. if not then they will answer easy problems they know how to fix. If not they direct you to what they beleive to be the right area, or tell you what they know or what another may know even if it does not help at all in your question. As though they are trying to get ride of you. Few times i don't blame them, especially when they are being asked strange questions or harassed about an item or event or error they have nothing to do with. Eventually the pressure of the job can get to you.

I admit a few times i have gotten upset at the fickle little things that have been done in live support and the passing of false information on thie end. Even worse is when your items get stolen and all they can say is "fill in this form" and then you wait a week and results is "we don't know" while there have been other people who are lucky enough to get an actural respond to the question. For example VIP live support... dunno why its diffrent perhaps one is housed in the USA while the latter is housed in KOREA, so their information may differ. There are also some who has never played the game and only do this as a job.

As for the discounts just be grateful its on. The game is about 5 years old now. The older the game, the lower mall prices will end up while newer stuff will be expensive. Wait a couple weeks or month and the newer stuff will be lower too. This is the same in every game. One week they put half the mall on sale next week the other half. One week armour, only nex week weapons and then if they feel like it they put the entire mall on sale. This is nothing to complain about, just be happy that you are able to save money.

Meh who knows, maybe its a cover and the game will be shutting down soon. Or it's to make up for that year long update.

I often do my best to just avoid live suppoet, but in the end you may find them annoying and hate them but take a step back and think for a moment. Once in a while you will find yourself giving them 4/5 or 5/5 rating.

@| Which one is housed in Korea?
Vips are treated with more care because they feed igg with their (in most cases) hard-earned money.

Live support is a load of amateurs who are there just for show nothing less nothing more. But you can't really blame them, sometimes the students are smarter than the teachers, in this case we the players would be the students and live support would be the teachers. The entire system hires amateurs who can meet low qualifications, I remember there being an notice for people who could speak some language. I assume this was for live support people who could speak with players who do not speak English.

But they do come in handy...like if you want them to do something for you they will do it, only they will make it to the point where you don't want to do it which in fact I believe is their unknown way of testing us to make sure we are not trying to steal someone's stuff. I don't know if that made any sense whatsoever, but in other words, they will make you fill out forms, go to websites and will out forms, and will say stuff to you that you already said before or you already know. But they do help. I went there and I got one of my accs back, but this was after a year or so of not using that char and I didn't receive the items I lost. But lucky for me the moment I knew I was hacked, one of the people in live support locked the acc so no one could get on it.

Wlo itself is ran in a small house..
Most of their live support is probably in another house if not ran by people like us which is the case most of the time, they do actually have players like us that work from their home.

Everyone is going to agree that live support is no help, and if you already know the answer, I do not see the reason to open a topic about it.

It all depends on which person you get, really, Lee is the best in my opinion, he actually plays the game and can actually help.

Some are rude and clueless.
Some are nice and know what they're doing.

Aries: Klayton

Kojika wrote:

They must be drunk since they are part liquor and I DON'T even want to know what the hard tissue is referring too so lets just say that's their bones, obviously. Since my mind may have been thinking of something else

"Laughter at the midnight hour, in our own little tower"

Random topics

My chars on Scorpio
Collection of Negative speed items
Show off your tents~
My favorite thing is... [game]
Melon, Doala and others here
Victoria!

USE GOOGLE OR THE SEARCH BUTTON FOR SIMPLE QUESTIONS

Eh.... "Housed" not "House".... do you lot think i acturally meant an actural home. You lot do know what the term housed means right? As in to provide a place or shelter or storage.. like a business. Also a house does not always thecnically mean a home in which a person lives with ones family.

@nicetomeetyou
The regular live support is said to be in korea... after all this is a Korean game. My sister has spoken to a few people in live support who has admited that they do in fact live in Korea.

Would prolly explain why VIP live support seem to know so much more about the US version and know better english, and can better help teh needs or their customers. Some are also GMs and have played the game too.. find it rather sad. That reminds me, a friend of ours was an in game GM, we all started in version 3 together. He was a friend of my sister she knew in real life. She played the game with him he was always busy with real life work so she invited me to play with her and we always teamed together and lvled together on his alts. He also worked for live support for a short time... this was before he went to be a GM for Maple Story and quit wonderland. They still talk on the phone once in a while and he said he hardly plays MMOs as much these days.

No, I meant an actual home, like one we live in.

Aries: Klayton

Kojika wrote:

They must be drunk since they are part liquor and I DON'T even want to know what the hard tissue is referring too so lets just say that's their bones, obviously. Since my mind may have been thinking of something else

"Laughter at the midnight hour, in our own little tower"

Random topics

My chars on Scorpio
Collection of Negative speed items
Show off your tents~
My favorite thing is... [game]
Melon, Doala and others here
Victoria!

USE GOOGLE OR THE SEARCH BUTTON FOR SIMPLE QUESTIONS

Vampire's right... You trace the IP address it goes to a HOUSE.... a HOUSE.... Smh...

Linux Mint <3

The last time I asked them they said they are from Singapore.. Makes me wanna work on that company and be GM :D well I hope I can. =)))

Kojika wrote:

@nicetomeetyou
this is a Korean game

I'm Korean and I have never in my life heard of a Korean version of wlo. Though maple story was created by Nexon, which is a korean company, I never heard of SkyUnion or ChineseGamer having a branch in Korea.

Probably not reliable but best lead I could find other than asking live support.

http://en.wikipedia.org/wiki/Wonderland_Online

Vampire wrote:

Wlo itself is ran in a small house..
Most of their live support is probably in another house if not ran by people like us which is the case most of the time, they do actually have players like us that work from their home.

You'll find lots of people telecommuting now days, not everyone works in large warehouses or facilities with large expensive mainframes and supercomputers. Saves most the employee and employer money, can't blame them.

Wlo is not ran in a small home. It takes at least, a quality mainframe or a supercomputer to run an mmorpg, and mainframes and supercomputers take up a great deal of space. Unless someone else is hosting the game (which I doubt), you don't find an online game being ran in a small home.

Vampire wrote:

It all depends on which person you get, really, Lee is the best in my opinion, he actually plays the game and can actually help.

Some are rude and clueless.
Some are nice and know what they're doing.

Lee tries to relate with players and make them not feel like they are the only ones experiencing this issue. He may seem the best to you, but it differs.

They may be clueless about the game itself, but I wouldn't say they are rude. In no way have they ever told anyone who has talked to them anything in a bad tone. They thank you for things that shouldn't be thanked for. Sure it is protocol, but it is still manners and should not even be classified in the "rude" category.

Last edited Mon, 15 Oct 2012, 9:16pm by nicetomeetyou

sorry but what does your being korean have to do with who created the game or not? and why mention maple story being korean? i was juts talking about live support.

Live support isn't Korean. If it was I would know it just like how I know what companies are Korean and what aren't.

I may be Canadian, I may be French, but does that matter? No.

If you trace the IP addresses from their servers in their server file. you'll see what I mean.

You are free to look it up yourself and look up Sky Union and find the information for yourself.

Edit: Photo.

Last edited Tue, 16 Oct 2012, 5:20am by Vampire

Aries: Klayton

Kojika wrote:

They must be drunk since they are part liquor and I DON'T even want to know what the hard tissue is referring too so lets just say that's their bones, obviously. Since my mind may have been thinking of something else

"Laughter at the midnight hour, in our own little tower"

Random topics

My chars on Scorpio
Collection of Negative speed items
Show off your tents~
My favorite thing is... [game]
Melon, Doala and others here
Victoria!

USE GOOGLE OR THE SEARCH BUTTON FOR SIMPLE QUESTIONS

Hilariously enough after helping translate the AC Server file I went back and made a properly spaced WLO one for my comp xD sure no real difference but it does look better, aside from that random bit doesn't matter where they're from its obvious english isn't their main language, and most second languages are hard to speak, let alone type, if your nice to them LS tries their best regardless xD.

Do keep in mind they have to put up with alot of crap in general, likely daily from both players and possibly their employers so going that extra mile to be nice generally helps...alot.

Vampire wrote:

I may be Canadian, I may be French, but does that matter? No.

If you trace the IP addresses from their servers in their server file. you'll see what I mean.

You are free to look it up yourself and look up Sky Union and find the information for yourself.

Edit: Photo.

What is the point of posting that?You can't compare a country the size of a state compared to a country the size of 50 countries. It isn't hard to find people who work for a game in a country that is relatively small.

And btw, there is no possible way that wlo could be ran in one house. Your picture even says so. If you are computer literate you'd know that the IP address for computers with the same internet provider and a relatively close area will be the same, however, the last digit describes the individual computer and from what I see there is a different computer for each branch and since there are 39 different branches on wlo unless you have the computers be stacked and judging by the amount of players, you'd need something better than a regular PC computer and perhaps a mainframe but not as far as a super computer. So if there are individual computers for each server, and a mainframe takes up about twice the space a refrigerator takes up and requires a cooling system, not to mention the people needed to monitor the status of each computer and the people needed to perform various other tasks. I don't believe a handful of people can run an online game, it'd take at least a hundred or hundreds of people to run a game. I'd have to say that is completely impossible for an online game to be ran in a single home.

Last edited Tue, 16 Oct 2012, 9:04pm by nicetomeetyou

@nicetomeetyou. In @Vampire's screenshot, it clearly shows the IP Addresses and location of each server. And if you're smart with computers, it's obvious that all of these servers are running on the same connection. In California.

DaveYKMore wrote:

@nicetomeetyou. In @Vampire's screenshot, it clearly shows the IP Addresses and location of each server. And if you're smart with computers, it's obvious that all of these servers are running on the same connection. In California.

I agree with dave, And google maps shows houses where they are, They are ran in a house and it IS possible to run them in a house, All the itnernet IS is computers hooked together you go on a website guess what... It's a computer....

Linux Mint <3

The first few digits hardly have any matter in a IP address, it's basically your ISP, general location, etc. Last digit in a IP is the most important because that is the one that distinguishes the IP from any other IP. And from what I see if I'm correct, there is a different IP for each branch; meaning a different computer for each branch.

Last edited Tue, 16 Oct 2012, 11:29pm by nicetomeetyou

@DarkChaos. Absolutely. I mean, you can run a website from your home, why not an entire game?

@nicetomeetyou. Wonderland Online could be 39 laptops in someone's air conditioned bedroom for all you know... The IP Addresses show that the servers are run on separate computers, but they are clearly ALL on the SAME internet connection. If you have multiple computers in your home, you already know this is a fact.

What does all the branches having the same internet connection have to do with anything?

A website can be ran by another person, a host. A laptop can't handle and process that many information and activity going in one server, even an alien ware would not be able to handle that much amount of data and processing. I don't get how you people can say that wlo is ran in a home when you do not work for Igg and especially how Live Support is restricted from telling anything about their company and how they operate the game. And just to say, vamp's screenshot could have been easily forged to make it seem like it is from the same location, the possibilities are endless and the real answer cannot be told unless you actually go visit their little "home" and check out how they run the game.

I didn't know a couple of laptops could perform maintenance for an entire server and keep each and every single player online without lagging game play for players.

O really? forged? Go to programs open up wonderland online and click SERVER... Guess what you find WHAT SHE OPENED. She did not forged anything, If you would just go look for your self, And if you have a desktop that can run a website LIKE THIS WEBSITE is being ran and getting over 4,000 hits a day why the hell would a computer not be able to run a game?

Linux Mint <3

DarkChaos wrote:

O really? forged? Go to programs open up wonderland online and click SERVER... Guess what you find WHAT SHE OPENED. She did not forged anything, If you would just go look for your self, And if you have a desktop that can run a website LIKE THIS WEBSITE is being ran and getting over 4,000 hits a day why the hell would a computer not be able to run a game?

If If I'm not mistaken, wlodb has a host? To run an online game you'd have to run the entire system 24 hours a day with the exception of maintenance. A mainframe has the capability of running at a 99% percentage accuracy rate and has a extremely low chance to disconnect while any ordinary laptop could disconnect in about 12 hours or so or perhaps in 2 days. A website is much different from an online game.

Talked to Live Support ironically.

Check the spoiler for me and Lee's conversation

Last edited Wed, 17 Oct 2012, 2:16am by nicetomeetyou

For the record, I said 39 laptops, not a few. And I also said "For All We Know" because, obviously, no one knows for sure. Fact is, the IP Addresses were traced to California, and @Vampire posted information you're capable of checking yourself, which proves nothing is forged, and everything you see in the screenshot is authentic.

Either way, whether Live Support is a guy in a house or a bunch of robots, as long as you get the help you need, who cares how or where it's done. Just be glad for everyday that this game is alive and running. Because it's amazing. And all good things unfortunately will come to an end someday whether you want it to or not.

O really? All that is saying is he can't talk to you about it... You really think they will admit to someone that doesn't work for IGG? Go look up the ip address your self and then go and trace them. See what you find smarty.

Linux Mint <3

DaveYKMore wrote:

For the record, I said 39 laptops, not a few. And I also said "For All We Know" because, obviously, no one knows for sure. Fact is, the IP Addresses were traced to California, and @Vampire posted information you're capable of checking yourself, which proves nothing is forged, and everything you see in the screenshot is authentic.

Either way, whether Live Support is a guy in a house or a bunch of robots, as long as you get the help you need, who cares how or where it's done. Just be glad for everyday that this game is alive and running. Because it's amazing. And all good things unfortunately will come to an end someday whether you want it to or not.

You said "for all you know"
have you guys ever heard of a proxy?
I don't believe Igg is at the intelligence rate at where they would run an online game and show their IP address for everyone to see and track their very location. Proxy generators are common, heck I'm using one right now.

Why would they run on proxy's? There trackable to... Just takes a little longer to...

Linux Mint <3

I personally find it insulting that you'd speak to Live Support about WLODB. How professional would it be for them to say "Yes, Wonderland is run in a small home." Seriously, think before you speak.

A friend of mine hacked several universities and foreign embassies and he hasn't been caught until recently...by the FBI...he showed me the warrant they issued on him, they took his phone, computer, facebook account, etc,etc and he hasn't been caught by the FBI for years now just by using a proxy (he didn't get into serious trouble though, they just pretty much told him "good job, but don't do it again" xD ha, sneaky little guy..).

Fun Fact: The internet was created for military purposes by America (Haha bet you didn't know that). No one truly owns the internet, but some people own a wide percentage of it. The FBI can track your location with or without a proxy which is true enough that it takes a little longer. But we aren't the FBI, so unless you have some mad FBI-hacking-without-getting caught-skills, I wouldn't say you could track their exact location.

To answer your question, it's rather simple:

So some psycho doesn't come to their company and kill them all or destroy their network?

Yes i did know that, And yes you can by whoever the "IP" is you can see who is masking be hide it also

Linux Mint <3