It's probably a glitch and IGG might not be at fault.
However.. If you're using a certain program *winks* you can accidentally drop it but if you're not using any third party programs and using the alogin I'm not quite sure what happened to the 600Ts.. Are they on pets? Are they on other alts? Did the server disconnect you while switching accessories?
I would contact them again and try explaining clearly what happened, including the second time.
When characters get stuck online normally they'll pop off after an hour at most, if they get stuck for longer than that you should contact them. Just because they get stuck online doesn't mean they're hacked
You did the right thing by changing your passwords and I hope this gets solved
Kojika wrote:
They must be drunk since they are part liquor and I DON'T even want to know what the hard tissue is referring too so lets just say that's their bones, obviously. Since my mind may have been thinking of something else