you need to speak with live support on the official site. http://service.igg.com/ls.php <-- click this link to go to the support page. Click on the 24/7 Live Support button where it says Wonderland Online and then tell live suppor that you can't make the new character. They will help you try to fix the problem. We can't do anything here other than suggest that you try deleting the game off your computer and try reinstalling it.