The service center is still there but its quite different from the last time i visited it. Go to that link then click Wonderland Online (Louis Icon) make sure your logged in to the Wonderland Online site. Then choose your problem from the categories there then submit the ticket.
Also, as far as wlo service keeping records, they do. Last i checked, they can track character activity like trade or even pet trading. MIND YOU this was the case when i was still playing like 2 years ago or something.. No idea if they still do or they abandoned it all.. but still better to contact them to be sure.
Links to important stuff:
Transport Quests: http://wlodb.com/topics/99
WLO Pets: http://wlodb.com/topics/13670
WLO Emoticons: http://wlodb.com/topics/6195
PSN :)
TAURUS SERVER (NOT UPDATED - NO LONGER PLAY)
DRAGON CAVE - Click or see them if u will lol ^^
