CaelestisGEM wrote:

Just got a reply from the service staff

GM Reply @ 07/27/15 02:34:08
Thanks for your patience and support.

We are sorry for any inconvenience, we will release the 2*exp in this weekend again, and we will open it 3 days from Saturday to Monday as compensation of it. Thanks for your understanding on this matter.

How did you contact them ?! and still no 2xp day O.o