EvilsInnocents 22:24:26
My maid robot box and my IM points are gone.
Call accepted by operator Lin. If the conversation intermits suddenly, please reconnect later. Thank you! 23:49:46
Lin 23:50:01
Hello,welcome to Wonderland Online Live Support. This is Lin, what can I do for you?
Lin 23:50:04
Hello.
EvilsInnocents 23:50:26
My im points AND Maid box AND im missing a lvl
Lin 23:51:34
Could you tell me when you found it?
EvilsInnocents 23:51:50
after maint today
EvilsInnocents 23:51:56
i logged on and they were gone
Lin 23:52:57
I see.
Lin 23:53:24
About your issue, we suggest you submit your issue to our server center. http://service.igg.com/questions/index.php
EvilsInnocents 23:53:41
how long is that gunna take?
EvilsInnocents 23:53:48
ive been waiting for almost 2 hours?
EvilsInnocents 23:54:46
this is bull this needs to be fixed ive spent like 1000$ on this game over all my accounts and thats the best igg can do ?
EvilsInnocents 23:54:54
send me a link and tell me submit it ?
Lin 23:55:21
We could not comfirm the reason now so we suggest you submit and our Tech Dept will check it for you.
EvilsInnocents 23:55:38
how long will that take?
EvilsInnocents 23:56:06
Ive been playing this game since alpha testing and THIS is how you guys take care of things?
Lin 23:56:59
We will reply to you within 7 days after you submit it.
EvilsInnocents 23:57:01
AS IF IT WASNT BAD ENOUGH that the money i spend on this game isnt getting credited towards my VIP status but now you guys take my stuff and tell me to report it ?
EvilsInnocents 23:57:17
im reporting this issue now im reporting it to you
EvilsInnocents 23:57:49
you guys didnt wait to take my money or my stuff but now i have to wait to get it back ?
Lin 23:58:06
I see but we need some time to check the specific reason about your issue.
EvilsInnocents 23:58:24
i didnt wait on a support line for 2 hours to re directed to a different like
EvilsInnocents 23:58:29
*pink
EvilsInnocents 23:58:35
* Link
EvilsInnocents 23:58:47
im giving you time now to figure it out
EvilsInnocents 23:59:04
is this how VIP members are supposed to be treated?
Lin 23:59:45
The VIP account also need submit the issue to Tech Dept to check too.
EvilsInnocents 00:00:14
Im submitting my issues to you right now
EvilsInnocents 00:00:32
either tell them give me my monety back or give me my items
Lin 00:00:38
Of course.
EvilsInnocents 00:01:23
wherers your manager ? whats he doing ?
Lin 00:01:23
Lin 00:01:45
There is off duty now.
EvilsInnocents 00:02:11
They shouldnt be off duty while shyt like this is happening
EvilsInnocents 00:02:21
call them and tell them they got things to fix
Lin 00:02:33
Yes, we will.
EvilsInnocents 00:02:44
when ?
EvilsInnocents 00:02:46
tomorrow?
Lin 00:03:09
But if you could not submit your issue, we could not check for you and deal with your issue indeed.
EvilsInnocents 00:03:37
Im submitting my oissue to yhou that why i waited 2 hours to talk to you
EvilsInnocents 00:03:55
now i get redirected to submit something that someone PROBABLY isnt going to see
Lin 00:04:06
Becasue there are many players asking for the issue.
EvilsInnocents 00:04:47
then FIX it and you wouldnt have this problem,!
Lin 00:05:08
I see but we need you offer the details about your issue and our Tech Dept will check and solve it for you.
Lin 00:05:13
Is it Okay?
EvilsInnocents 00:05:44
NO IT NOT OKAI MY THING I PAID REAL FREAKING MONEY FOR ARE MISSING!!!
EvilsInnocents 00:06:09
I HELP PAY YOUR SALARY AND THIS IS ALL THE HELP YOU CAN BE?!??!???!
Lin 00:06:21
And if you don't want to submit it on our server center, you could submit it here now.
EvilsInnocents 00:06:42
THATS WHAT IM DOING FOR GODS SAKE!
Lin 00:07:27
I know.
Lin 00:07:58
Could you try to log in the game to check the IM points now?
EvilsInnocents 00:08:07
then fix it why do i have to fill out a form if im submitting it to you right now!?!?!
EvilsInnocents 00:09:08
they are still gone i still only have 60 when i should have 500
Lin 00:09:14
Because we need submit your issue to Tech Dept to check and deal with. It needs some time for dealing with.
EvilsInnocents 00:09:49
how much time i waited to talk to yall for 2 hours and ive been talking to you for like 15 minutes
Lin 00:10:22
We will reply to you within 7 days.
EvilsInnocents 00:10:27
NOT TO MENTION YOU JUST HAD A 10 hour maint
EvilsInnocents 00:10:37
7 DAYS?!?!?!?
EvilsInnocents 00:10:51
yall didnt wait 7 days to take my money
Lin 00:11:59
Don't worry about that and we will reply to you the result details with 7 day.
EvilsInnocents 00:12:17
do i look like a doctor to you, does it seem like i have patients for that?
EvilsInnocents 00:12:41
7 days is BS in 7day i could sue this effing company for all it has
Lin 00:15:21
Sorry about that but it need some time to deal with and we could not reply to you at ance.
Lin 00:15:32
And we need check the issue carefully.
EvilsInnocents 00:15:38
OBVIOUSLY
EvilsInnocents 00:15:48
check it faster
Lin 00:16:21
Yeah, I see.
Lin 00:16:39
Could you try to submit it and then tell me your account?
EvilsInnocents 00:16:52
omg
Lin 00:16:56
We could inform the Tech Dept check your issue first.
EvilsInnocents 00:17:27
i can do that
EvilsInnocents 00:17:42
MY account is ****************
Lin 00:17:43
Okay. Thank you for your understanding.
Lin 00:18:28
Okay, I record.
EvilsInnocents 00:18:46
i will fill the dang form out and submit it
Lin 00:19:12
I will inform the Tech Dept check your issue first and pay attention to your issue at all times.
EvilsInnocents 00:19:22
okai
Lin 00:21:09
Is there anything else I need to know about this that I haven't thought to ask?
EvilsInnocents 00:21:47
umm why isnt my purchases not counting towards my vip status on this account
Lin 00:23:06
Do you mean you are VIP account?
EvilsInnocents 00:23:29
this account isnt yet but i have another account that is
Lin 00:24:36
If you want, you could go to the VIP Live Support to deal with your issue.
Last edited Fri, 26 Aug 2011, 5:06am by MrsTreeFrog