EvilsInnocents 22:24:26
My maid robot box and my IM points are gone.

Call accepted by operator Lin. If the conversation intermits suddenly, please reconnect later. Thank you! 23:49:46

Lin 23:50:01
Hello,welcome to Wonderland Online Live Support. This is Lin, what can I do for you?

Lin 23:50:04
Hello.

EvilsInnocents 23:50:26
My im points AND Maid box AND im missing a lvl

Lin 23:51:34
Could you tell me when you found it?

EvilsInnocents 23:51:50
after maint today

EvilsInnocents 23:51:56
i logged on and they were gone

Lin 23:52:57
I see.

Lin 23:53:24
About your issue, we suggest you submit your issue to our server center. http://service.igg.com/questions/index.php

EvilsInnocents 23:53:41
how long is that gunna take?

EvilsInnocents 23:53:48
ive been waiting for almost 2 hours?

EvilsInnocents 23:54:46
this is bull this needs to be fixed ive spent like 1000$ on this game over all my accounts and thats the best igg can do ?

EvilsInnocents 23:54:54
send me a link and tell me submit it ?

Lin 23:55:21
We could not comfirm the reason now so we suggest you submit and our Tech Dept will check it for you.

EvilsInnocents 23:55:38
how long will that take?

EvilsInnocents 23:56:06
Ive been playing this game since alpha testing and THIS is how you guys take care of things?

Lin 23:56:59
We will reply to you within 7 days after you submit it.

EvilsInnocents 23:57:01
AS IF IT WASNT BAD ENOUGH that the money i spend on this game isnt getting credited towards my VIP status but now you guys take my stuff and tell me to report it ?

EvilsInnocents 23:57:17
im reporting this issue now im reporting it to you

EvilsInnocents 23:57:49
you guys didnt wait to take my money or my stuff but now i have to wait to get it back ?

Lin 23:58:06
I see but we need some time to check the specific reason about your issue.

EvilsInnocents 23:58:24
i didnt wait on a support line for 2 hours to re directed to a different like

EvilsInnocents 23:58:29
*pink

EvilsInnocents 23:58:35
* Link

EvilsInnocents 23:58:47
im giving you time now to figure it out

EvilsInnocents 23:59:04
is this how VIP members are supposed to be treated?

Lin 23:59:45
The VIP account also need submit the issue to Tech Dept to check too.

EvilsInnocents 00:00:14
Im submitting my issues to you right now

EvilsInnocents 00:00:32
either tell them give me my monety back or give me my items

Lin 00:00:38
Of course.

EvilsInnocents 00:01:23
wherers your manager ? whats he doing ?

Lin 00:01:23

Lin 00:01:45
There is off duty now.

EvilsInnocents 00:02:11
They shouldnt be off duty while shyt like this is happening

EvilsInnocents 00:02:21
call them and tell them they got things to fix

Lin 00:02:33
Yes, we will.

EvilsInnocents 00:02:44
when ?

EvilsInnocents 00:02:46
tomorrow?

Lin 00:03:09
But if you could not submit your issue, we could not check for you and deal with your issue indeed.

EvilsInnocents 00:03:37
Im submitting my oissue to yhou that why i waited 2 hours to talk to you

EvilsInnocents 00:03:55
now i get redirected to submit something that someone PROBABLY isnt going to see

Lin 00:04:06
Becasue there are many players asking for the issue.

EvilsInnocents 00:04:47
then FIX it and you wouldnt have this problem,!

Lin 00:05:08
I see but we need you offer the details about your issue and our Tech Dept will check and solve it for you.

Lin 00:05:13
Is it Okay?

EvilsInnocents 00:05:44
NO IT NOT OKAI MY THING I PAID REAL FREAKING MONEY FOR ARE MISSING!!!

EvilsInnocents 00:06:09
I HELP PAY YOUR SALARY AND THIS IS ALL THE HELP YOU CAN BE?!??!???!

Lin 00:06:21
And if you don't want to submit it on our server center, you could submit it here now.

EvilsInnocents 00:06:42
THATS WHAT IM DOING FOR GODS SAKE!

Lin 00:07:27
I know.

Lin 00:07:58
Could you try to log in the game to check the IM points now?

EvilsInnocents 00:08:07
then fix it why do i have to fill out a form if im submitting it to you right now!?!?!

EvilsInnocents 00:09:08
they are still gone i still only have 60 when i should have 500

Lin 00:09:14
Because we need submit your issue to Tech Dept to check and deal with. It needs some time for dealing with.

EvilsInnocents 00:09:49
how much time i waited to talk to yall for 2 hours and ive been talking to you for like 15 minutes

Lin 00:10:22
We will reply to you within 7 days.

EvilsInnocents 00:10:27
NOT TO MENTION YOU JUST HAD A 10 hour maint

EvilsInnocents 00:10:37
7 DAYS?!?!?!?

EvilsInnocents 00:10:51
yall didnt wait 7 days to take my money

Lin 00:11:59
Don't worry about that and we will reply to you the result details with 7 day.

EvilsInnocents 00:12:17
do i look like a doctor to you, does it seem like i have patients for that?

EvilsInnocents 00:12:41
7 days is BS in 7day i could sue this effing company for all it has

Lin 00:15:21
Sorry about that but it need some time to deal with and we could not reply to you at ance.

Lin 00:15:32
And we need check the issue carefully.

EvilsInnocents 00:15:38
OBVIOUSLY

EvilsInnocents 00:15:48
check it faster

Lin 00:16:21
Yeah, I see.

Lin 00:16:39
Could you try to submit it and then tell me your account?

EvilsInnocents 00:16:52
omg

Lin 00:16:56
We could inform the Tech Dept check your issue first.

EvilsInnocents 00:17:27
i can do that

EvilsInnocents 00:17:42
MY account is ****************
Lin 00:17:43
Okay. Thank you for your understanding.

Lin 00:18:28
Okay, I record.

EvilsInnocents 00:18:46
i will fill the dang form out and submit it

Lin 00:19:12
I will inform the Tech Dept check your issue first and pay attention to your issue at all times.

EvilsInnocents 00:19:22
okai

Lin 00:21:09
Is there anything else I need to know about this that I haven't thought to ask?

EvilsInnocents 00:21:47
umm why isnt my purchases not counting towards my vip status on this account

Lin 00:23:06
Do you mean you are VIP account?

EvilsInnocents 00:23:29
this account isnt yet but i have another account that is

Lin 00:24:36
If you want, you could go to the VIP Live Support to deal with your issue.

Last edited Fri, 26 Aug 2011, 5:06am by MrsTreeFrog

ahahahahahahahaha!!!!!!!!O.O

---

Lin 00:25:21
But this account is not VIP account so this account could not have right about VIP- Star.

EvilsInnocents 00:26:14
no because none of the money i spend on this account is being put towards it

EvilsInnocents 00:26:20
like the site isnt counting it

Lin 00:27:33
About your issue, we suggest you make your account bound this account.

Lin 00:29:25
Is there anything else I need to know about this that I haven't thought to ask?

EvilsInnocents 00:32:44
but i only have lvl 1 vip on my other account ?

Lin 00:33:08
So what's up about it?

EvilsInnocents 00:33:35
its not this account

Lin 00:33:47
I see.

EvilsInnocents 00:34:11
im trying to get this account VIP but it still says i need 269.18$ but ive spend like 150 $ on it this week

Lin 00:36:06
About the VIP issue, we suggest you contact the VIP Live Support and they could give you more professional suggestion.

Lin 00:37:51
Is there anything else I need to know about this that I haven't thought to ask?

EvilsInnocents 00:39:09
it wont let me talk to vip support cuz this account isnt VIP cuz its not counting my purchaes

Lin 00:39:42
I see and we suggest you use the VIP account to contact the VIP Live support.

EvilsInnocents 00:41:00
okai

Lin 00:41:39
Thank you for your understanding and cooperation.

EvilsInnocents 00:44:52
is it reported now ?

EvilsInnocents 00:45:00
or do i still have to fill out form?

Lin 00:45:09
Please give us a moment while we check this for you.

Lin 00:45:47
Did you submit it?

Lin 00:46:01
I mean in the service center.

EvilsInnocents 00:46:12
no i just asked you if i still have to

EvilsInnocents 00:46:19
you said you recorded my acct

Lin 00:47:06
Yes but more details, you need fill in the form on the service center.

EvilsInnocents 00:47:22
okai

Lin 00:47:24
This is the link. http://service.igg.com/questions/index.phphttp:...

EvilsInnocents 00:48:17
what would i report the issue as?

EvilsInnocents 00:48:40
data problems? client problems ?

Lin 00:48:46

EvilsInnocents 00:51:41
it said submit successful

Lin 00:52:55
Okay, let me check it.

Lin 00:57:23
Okay, I got it.

EvilsInnocents 00:57:40
is it still going to take 7 days?

Lin 00:57:42
Thank you for your report and we will submit your issue right now.

Lin 00:59:04
Within 7 days, sir.

Lin 00:59:13
Not must be after 7days.

EvilsInnocents 00:59:30
im a girl

Lin 01:00:04
Oh, sorry about that, lady.

Lin 01:00:09
I am girl too.

EvilsInnocents 01:00:51
do you play this game ? what would you do if this happened to you ?

Lin 01:01:42
I also to submit the issue to Tech Dept to check. It is to everyone.

EvilsInnocents 01:02:07
i see

Lin 01:02:42
Is there anything else I need to know about this that I haven't thought to ask?

EvilsInnocents 01:03:43
No i think i covered it all but i will check with support tomorrow as well

Lin 01:04:13
Okay.

Lin 01:04:16
Thank you for your support and have a nice day. If you require any additional assistance or information, please contact us at any time.

EvilsInnocents 01:04:26
okai

EvilsInnocents 01:07:32
are we done now ?

Lin 01:08:31
Yes, we sugget your issue to Tech Dept.

EvilsInnocents 01:08:41
okai bye bye

Lin 01:09:00
Bye bye.