I found a few guides relatively quick.
They are old but they should be still up to date as IGG haven't updated the game in a long time.
IGG's Installation Guide : http://wl.igg.com/guide/guide.php?acid=28&a...
Registration & Download Guide (Download isn't as detailed as the 1st) : http://wl.igg.com/guide/guide.php?acid=28
Video Guide : https://www.youtube.com/watch?v=7uWymKbkM3Y

If you have difficulties making a character it might be the server's fault for being filled with characters after the server merge.